Shipping And Delivery

Shipping Policy – Ivaara Jewellers

At Ivaara Jewellers, we are committed to ensuring a safe, secure, and hassle-free delivery experience for all our customers. Every product you order from www.ivaarajewellers.in is fully insured during transit and packaged securely in tamper-proof, durable materials.

🛫 Shipping & Courier Partners

We work with trusted logistics partners such as Sequel, Blue Dart, Ecom Express, and BVC. The choice of courier depends on the serviceability of your delivery address.

Once your order is dispatched, you’ll receive an Air Waybill (AWB) number via email or SMS, allowing you to track the shipment in real time.

🚚 Shipping Charges

Shipping is completely FREE across India for all orders placed on our website.

📦 Delivery Process & Verification

For a smooth delivery experience, please provide accurate recipient information including:

Full name (matching a valid government-issued ID)
Complete address
Nearby landmark
PIN code
Active phone number

Accepted ID Proofs at Delivery:

Passport
PAN Card
Driver’s License
Voter ID
Aadhaar Card

The delivery agent will verify the recipient’s identity by checking the original ID. Cooperation in this process ensures secure handover of your order.

📍 Delivery Locations

Deliveries are made only to residential or business addresses provided by the customer or can be picked up from our showroom.
We do not deliver to public places such as:

Hotels
Restaurants
Malls
Hostels
Streets

Missed Delivery:

If the recipient is unavailable, the courier will attempt delivery two more times. After 3 failed attempts, the product will be returned to Ivaara Jewellers.

📝 Changing the Shipping Address

Shipping details can only be modified before dispatch. To request a change:

Log in to your account at www.ivaarajewellers.in
Or email us at careivaarajewellers@gmail.com

Changes requested after dispatch may not be accepted. The final delivery is subject to the courier’s terms and conditions.

📦 Upon Delivery: Inspection & Discrepancies

Please inspect your parcel immediately upon receipt. If you notice any issues such as:

Damage
Missing items
Extra items
Tampered packaging

📞 +91 9007795757
📧 careivaarajewellers@gmail.com

Failure to report discrepancies within 72 hours may result in non-acceptance of your claim.

🚨 Damaged Products

If your product or package arrives damaged:

Do not discard the item or packaging.
Contact our customer care team within 72 hours.
Our team will investigate and respond within 7 working days.

Claims reported after 72 hours may not be eligible for a refund or exchange.

📦 Missing Items

Inspect the parcel before signing for it. In case of missing contents:

Report to customer care within 72 hours
📞 +91 9007795757
📧 careivaarajewellers@gmail.com

Our team will investigate and respond within 7 business days. Late reports or incomplete inspection may lead to claim rejection.

❌ Non-Receipt of Order

Once your order is dispatched, we email you the tracking ID. It is your responsibility to track the shipment.

If you receive a delivery confirmation but did not receive the parcel:

Notify us within 72 hours at +91 9007795757 or careivaarajewellers@gmail.com

Our team will verify the claim and provide a resolution within 7 business days.
⚠️ Note: Chargebacks without following the above process may not be take palce.

🎁 Free Gift Packaging

Gifting someone special? We offer complimentary gift packaging with an optional personalized message.

Simply:

Add a note in the “Gift Message” box at checkout.
We’ll print it on a custom card and include it in the package.

Whether you’re delivering it directly or gifting it in person, it’ll make a lasting impression.

📌 Policy Updates

Ivaara Jewellers reserves the right to update this Shipping Policy at any time. Changes will be posted on our website without prior notice. Please check this page regularly for the latest information.

Need help or have questions?
📧 Email: careivaarajewellers@gmail.com
📞 Phone: +91 9007795757

We’re here to help!